Returns & Exchanges
At IVG Ireland, we want you to be completely satisfied with your purchase. If your new fashion items aren't the perfect fit, you can return them within 28 days of delivery for a full refund or exchange.
Check Eligibility
Ensure your items are unworn, unwashed, and still have all original IVG tags attached in their original packaging.
Register Your Return
Visit our online portal with your order number and email address to select the items you wish to return and choose your preferred resolution.
Package and Ship
Securely pack your items and use the prepaid shipping label provided in the portal or visit any An Post location to send the parcel back to our Dublin warehouse.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing